At Deuco all of our furniture is made to order and our cabinets are bespoke to the customer. Due to this, we are unable to return ‘non-required items’.
If you have a missing part or require a spare
In the unlikely event that you have received your products and parts are missing, please contact our Customer services department on 01892 611240 and they will arrange to send you a replacement part free of charge. If you require a spare part as a replacement for a faulty item then please order this via Deuco sales. Your account will be charged until the faulty item has been returned to Deuco and inspected. If the product is found to be faulty a credit will be raised against your account.
Deuco will agree to pay reasonable refitting costs if the product is proved to be defective. This will be paid at a flat rate of 39.50 plus vat. Any costs must be agreed in writing before work commences, Deuco reserve the right to inspect the alleged faulty product whilst insitu. A letter headed invoice which covers the cost of a replacement or damages must be placed in the box with the faulty goods for return. Please do not post your bills to us separately, if we do receive any they will simply be redirected back to you as we must be able to collate the invoice with the goods returned.
Please contact the returns team should you require further information.
Phone: 01892 611240